Roiatti method: efficiency, safety and quality
Your partner for professional moving and handling
Roiatti is the trusted partner for removals and moves of all kinds, thanks to an established method that guarantees precision, safety and timeliness.
With over a century of experience, we have developed a structured and transparent process, supported by a highly qualified team and a network of internationally certified partners.
Our workflow: the stages of service with maximum transparency.
Local moves
Choose a safe, careful and stress-free service. With an efficient organization and an experienced team, we handle every step with the utmost care, ensuring that timelines are met and transported goods are protected.
Multichannel request
The customer contacts us by phone, email or website.
Rapid reply
Within 1 working day we provide phone feedback and coordinate a survey.
Free of charge survey
Within 1 week, one of our experts assesses the space, goods to be moved and defines possible dates
Customised quotation
Within 1-2 working days after the survey, we send a detailed and meticulous quotation.
Scheduling and processing
The client agrees by email or phone, we define the date of service and handle any permits and insurance.
Service delivery
The move takes place within the agreed time frame, with real-time updates.
Extra services upon request
We offer extra services such as storage with monthly billing or waste disposal.
Billing and satisfaction
We send invoice within 2-3 days after the service is completed, after which we send a customer satisfaction questionnaire.
International moves
Roiatti offers a comprehensive and reliable service, ensuring a safe, smooth and internationally compliant transfer through a network of certified partners worldwide.
Multichannel request
The customer contacts us by phone, email or website.
Rapid reply
Within 1 working day we respond and coordinate the survey (from Italy) or contact a local agent (from abroad).
Free of charge survey
Within 1 week we send an expert or foreign agent to assess the space, goods to be moved, and possible dates.
Foreign agents rate and quotation
Within 1 week after the survey, we receive the quotation from the foreign agents, and after 1 working day we send a quotation.
Scheduling and processing
The client agrees by email or phone, we define the date of service and handle any permits, insurance and customs paperwork.
Confirmation to agents and service delivery
We coordinate with international partners for pickup and delivery on time, with updates on different time zones and in different languages.
Extra services upon request
We offer extra services such as storage with monthly billing or waste disposal.
Billing
We send invoice within 30 days after completion of service.
International businesses removals with foreign agent
When a foreign company entrusts its move to Italy to a partner agent, Roiatti guarantees impeccable service in receiving and handling incoming goods, taking care of each stage with the utmost efficiency and professionalism.
Request from abroad
The foreign agent sends us an email request with the details of the move.
Rapid reply
Within 3 working days we provide a detailed offer or request further information.
Survey (if requested by agent)
Within 1 week, upon request, we perform a survey at the destination to verify access and specific requirements.
Customised quotation
Within 1 working day after receiving the cost and operational details, we send an estimate.
Scheduling and processing
Upon confirmation of the agent we plan the receipt of goods, handling of paperwork (customs clearance on request) and delivery.
Receival and deposit
We offer possible temporary storage in our warehouses.
We plan delivery and assembly at the client company's site.
Final delivery and extra services
We carry out delivery and assembly at the client company's site.
We offer extra services such as storage with monthly billing or waste disposal.
Billing
We send invoice within 30 days after completion of service.
An experienced, empathetic and qualified team
At Roiatti, each team member knows they have a key role: from planning to handling, everyone takes responsibility with precision and care. Our strength is teamwork, the ability to meet every challenge with competence and collaboration. We constantly train our staff to ensure safety, efficiency and professionalism, but above all we share the same passion: to treat every asset as if it were our own, with the utmost respect and care.
Customised survey
The survey is a crucial step in ensuring a move without surprises. One of our experts assesses the volume of goods, logistical difficulties, and specific needs of the customer, providing tailored solutions for safe and efficient transportation.
Paperwork management
We take care of every bureaucratic aspect, from municipal permits for the occupation of public land to handling customs paperwork for international removals. Our experienced team ensures compliance with current regulations, avoiding snags and delays.
Our Partners
Roiatti is part of prestigious international networks, guaranteeing service in accordance with the highest quality standards. Certifications attest to our commitment to safety, transparency and reliability.
Pasha Group
World leader in ocean transportation. Partner since 2004 and present on Roiatti's Board of Directors.
ANIT
Italian National Association of Movers.
IAM
International Association of Movers
FIDI
Fédération Internationale des Déménageurs Internationaux (International Federation of International Movers). Elite international network uniting less than 600 moving companies worldwide.
National Register of Environmental Managers
Registration for waste disposal.
Roiatti offers customised solutions for private customers, businesses and instituitions? With an experienced and certified team, we guarantee efficiency, safety and attention to detail in every service, from moving to handling.